Since its entry into the Chinese market, the British BAXI has always been close to its customers, doing trustworthy services for customers, constantly introducing advanced European technology and service concepts into China, constantly exploring and practicing innovation, and gradually establishing a one-stop service system, from the selection of the plan, the design, the installation and commissioning of the products to the maintenance and maintenance, so as to ensure your professional and timely service. To protect the interests of customers.
Service call center (Call Center)
You only need to dial our service hotline 400-6688700, the customer representative will provide you with professional.
Products, technology, use, after-sales service and other aspects of the consultation, you can also provide online troubleshooting, repair, service appointment, complaints handling services, visit to ensure that our customers to solve the problem satisfactorily. In addition, we also provide free products, such as energy saving knowledge, antifreeze reminder, service reminder and other customer care services.
Solution Center (Solution Center)
We have been concerned about the needs of customers. To ensure the stable and efficient operation of the heating and hot water system, we need a scientific and professional system design as a guarantee. Our senior system solutions center engineers are always on standby. Besides providing free professional consultation, we also provide standardized and customized solutions.
Training Institute (BDR Heating Academy)
Relying on the advanced experience of Xide Rui heating college and European headquarters, BAXI has specialized training centers, customized courses and three in China.
The training and assessment system has been set up, and online colleges have been set up to provide professional training to Chinese service engineers every year to ensure that customers can enjoy professional technical services. In addition, we provide free service training for customers.
Installation and maintenance services (Service)
To ensure the correct installation and successful operation of our products, our technical service engineers provide free installation instructions and free debugging services. During the warranty period, the BAXI service engineers and the authorized service network across the country provide you with free maintenance and maintenance services during the warranty period. You can choose to sign a maintenance contract with us before the warranty period to ensure that the products can be carefully taken care of during the lifespan period. Service hotline repair, we also provide enthusiastic services.
Spare parts (Spare parts)
Headquarters keeps a large number of spare parts inventory to ensure that all accessories are original quality accessories, national fast logistics corridors and headquarters, regional offices.
The three level service support system ensures that our customers can get sufficient and timely supply of spare parts.